Frequently Asked Questions

Q: "What makes Home Helpers of St. Louis' Caregivers different?"
A: Our visiting caregivers come from all walks of life and are often individuals in your community. We employ good people who truly love to help others. Many of our employees are members of local organizations, community groups, businesses and families near you. Some of our employees have been through tough situations where they, or someone they love, needed a helping hand at home. They understand your situation and want to help.

Q: "How do you prepare employees and what makes Home Helpers of St. Louis different from other companies?"
A: The real Home Helpers of St. Louis difference is our commitment to providing the best possible individualized care. This starts with selecting your personal caregiver. While some companies will simply assign the next available employee to you, Home Helpers of St. Louis requires an in-home, no-obligation consultation. During this consultation, you'll meet a prospective caregiver face-to-face before they start providing care. Once selected, we'll make sure your caregiver understands your specific routine and habits. This approach guarantees individualized treatment. We foster a loving, stable and lasting relationship between you and the Home Helpers of St. Louis staff.

Q: "Who pays the visiting caregiver? Do I pay them and you separately?"
A: Home Helpers of St. Louis visiting caregivers are employees of our company. Clients simply pay our company for services. You do not have to worry about paying extra taxes, reporting employment information or immigration issues. We do not hire sub-contractors or independent operators.

Q: "What services do you offer?"
A: Our services are designed to make life easier. They include in-home companion care, shopping, light housework, laundry, meal preparation and other services as requested. We can also arrange for maid service, lawn care, minor home repair and garbage collection.

Q: "Are your services limited to seniors?"
A: No. We also provide services to new mothers/families and anyone recuperating from illness or injury. If you're a new mom, Home Helpers of St. Louis will help you rest. Our professionals also provide reliable services during recuperation, including visits to doctors, therapy sessions or other appointments.

Q: "Are your services affordable?"
A: Our Home Assistance Program is flexible to fit your needs. We can put together a schedule that accommodates your needs and budget. Family, friends and charitable organizations often come together to help loved ones afford services. Long term care (LTC) insurance, workers' compensation and liability insurance carriers can sometimes help as well.

Q: "How is your staff of visiting caregivers selected?"
A: Our visiting caregivers are reliable professionals who have been thoroughly screened, bonded and insured. They are also formally oriented to individual client needs.

Home Helpers of St. Louis has a rigorous selection process. We thoroughly screen each of our caregivers with thorough background checks. We review felony & misdemeanor convictions, driving records, reference checks & previous employment verification.

Q: "How will my Visiting Caregiver be selected?"
A: Clients are required to take an active role in the selection process. During the in-home consultation, we'll assess your situation. We will then prepare a personalized care plan. We'll select and introduce you to a compatible visiting caregiver prior to placement. You will select the right caregiver to come into your home.

Q: "Are your services available in retirement communities, assisted living facilities or nursing homes?"
A: Yes. We provide in-home care wherever you need it.

Q: "Does Home Helpers of St. Louis provide personal assistance for busy individuals who need help keeping up a residence? "
A: Yes, we generally provide assistance where needed. Home Helpers of St. Louis offers a full range of residence services including light housekeeping, laundry, ironing and organizing. We do not offer maid services, home repair or landscape services, but we can coordinate such services. We provide the same customer satisfaction guarantee for extended services.

Q: "Why should I choose Home Helpers of St. Louis?"
A: We are a professional company with a history of helping people live better. Home Helpers of St. Louis helps maintain your independence. Whether you are a senior, new mom or just need help around the house: count on Home Helpers of St. Louis. Our Home Assistance Program can be tailored to fit your specific situation. Our visiting caregivers are reliable professionals who have been thoroughly screened, bonded and insured. They are also formally oriented to individual client needs.

Quite simply, Home Helpers of St. Louis is the right choice for individuals who need trusted, affordable and courteous service specializing in in-home companion care.

Q: "Why should I use Home Helpers of St. Louis rather than someone out of the newspaper?"
A: There are several reasons. Our visiting caregivers are reliable professionals who have been thoroughly screened, bonded and insured. They are also formally oriented to individual client needs. Our large staff of quality employees ensures a great caregiver who complements your schedule and style. We custom tailor a program and select your compatible caregivers for an introduction prior to placement.